Thank you to everyone who has responded to the readers survey I sent out on Thursday - I really appreciate all the feedback you've given me so far and it is great to see what you are liking and not enjoying so much. It's definitely going to help make your experience much better and I hope that over time, I will bring you more information and activities through the website that you will enjoy.
The reason for the survey was to gather your thoughts and opinions on the site. There have been a number of results that have surprised me, and I will be working on these over the next couple-few months.
It's interesting that some comments that have been made have related to users not knowing there are products available for sale through the site. Why I find that interesting is because almost without fail, our products have been highlighted in each newsletter that has been sent out. But obviously this tells me that I need to take a different approach. Another interesting situation that has come through is the question "Do you read our newsletters" to which a number of people replied "No".
I must also reply to some respondents who mentioned that there were "too many compulsory questions" that the reason I made them compulsory was because this is the kind of information I need to gather to make the website better for you.
Although I totally understand that there are people who are sensitive when it comes to more personal information, I must emphasise that the answers that have been provided are strictly for statistical purposes only and will not be shared with or sold to any other person or organisation.
Thank you to those who have been so kind as to complete the survey, and it has been a pleasure being able to read your thoughts. I truly appreciate the reply from some of you who said how great it was to have the opportunity to provide feedback as well - that means a lot to me.
I'm hoping to do a lot with the website in the future and I look forward to sharing my developments with you.
Another newsletter is heading into inboxes tomorrow afternoon. I am looking to change how newsletters are handled after tomorrow's newsletter on based on your feedback too - keep an eye out for the next one!
Purrs and woofs
Rochelle
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